The combination of SelectVoice platforms and Vision Call Centre delivers the perfect all-in-one solution for all businesses – irrespective of size - because it delivers both advanced Call Centre functionality and business telephony, simultaneously, across a single system.

SelectVoice provides the perfect Unified Communications platform on which to build your inbound Call Centre. Its distributed, highly scalable, Pure IP architecture allows system components to be placed exactly where they’re required. This makes all Call Centres - even those where Users, Agents and/or Supervisors are spread across multiple-sites or working from home - simple and cost-effective to deploy and manage. And there’s no need for specialised “turrets” or phones, Splicecom’s PCS 5 Series IP phones are perfect for the Call Centre environment, with extra features being enabled when used in conjunction with Vision Call Centre.

SelectVoice also offers dual processing or load sharing, allowing extra-resilience to be brought within the budget of smaller Call Centres for the very first time, wherever necessary.

Finally, for large Enterprise requirements where a PBX is already in-use, SelectVoice can be connected to the existing telephone system via SIP, H.323, DPNSS or ISDN. This allows a full inbound Call Centre solution to be implemented without disruption to existing business telephony users.