Microsoft Teams
Direct Routing
Enhance your Microsoft Teams deployment with Splicecom's SelectVoice platform. Microsoft are expanding the Teams API and interoperability with Teams, enabling Splicecom to deliver a wider choice to Teams customers.
By connecting Teams Direct Routing to SelectVoice, Teams users can make external PSTN calls via the SelectVoice SIP trunks and take advantage of lower call rates and bundles. Teams users can also communicate internally with SelectVoice users.
Feature/Application Comparison Table
| Feature | MS Teams (PBX) | Splicecom SV1000 (PBX) | Teams Call (Hybrid) |
|---|---|---|---|
| Send and receive internal calls between both device types | |||
| Internal CLI on call set up | |||
| Dial PSTN numbers via SV1000 SIP trunks | Microsoft Calling Plans |
Reseller Call Bundles |
SV Call Bundles |
| Receive DDI calls | |||
| Receive SV1000 Departmental/Group Calls | Requires SV Virtual or IP-M licences with call forward set to each Teams Client. |
||
| Department call appearance on device | Not recommended for ALL ring hunt groups. Only presents SV Dept name if actual CLI presented is from an unknown Teams Contact – Teams limitation |
||
| Navigate Pro Partner | NA | ||
| Personal Call History | |||
| Department Call History | |||
| Contacts look up | System, Outlook via Nav Pro |
||
| Hold/Consult/Transfer | |||
| MOH to caller | Teams |
SV1000 |
Teams |
| DND | Does not indicate to Teams Users |
Does not indicate to SV Users |
|
| Park/Pick Up | Visual Park by name, BLF & ** Commands |
For calls via SV requires ** commands |
|
| User Call Forward to Teams Client from SV | NA | All/Personal/Dual Ring (Desk Phone & teams Client) |
NA |
| Reporting | 3rd Party |
||
| Live Wallboard | |||
| Vision Recording | 3rd Party |
Trunk side only |
|
| CRM Integration | Navigate CRM |
||
| Click to Dial | Nav Pro/Nav UC |
||
| Call Centre Agent | |||
| Connection to analogue devices, Tannoy | NA | ||
| Multi Media Conversations with Reports & Wallboard | Vision Multi Media non Voice |
Collaboration
SelectVoice's Teams desktop integration enables SelectVoice Users who have Teams as a video and collaboration tool to access Teams Contacts, click and dial from Teams Contacts, Dial from Outlook and display their SelectVoice user presence within Teams, when making calls via their SelectVoice device.
Vision Business Management is an embedded SelectVoice reporting application that provides reports on internal calls between Teams and SelectVoice users and Teams users making/receiving external PSTN calls. Vision Record enables PSTN calls made to and from Teams users, via the SelectVoice Platform, to be recorded.
Video
Splicecom provides a wide-range of Teams Video Conference solutions for Meeting Rooms, that are tailored for various room sizes and the type of video/collaboration required. Teams users looking to break away from PC client/headest working can also take advantage of Splicecom's range of Yealink's fully certified Desk Phones for Teams.
View/Download Video Calling Summary PDF