Vision Business Management

For over 30 years organisations have been able to report on their business-wide telephone activity. However, this isn’t the case for more recent digital media such as web chat and SMS, or even email, unless significant investment is made in complex and expensive Contact Centre solutions.

More recently, Twitter and Facebook joined the business conversation world, the latter through Facebook Messenger and WhatsApp Business API, allowing consumers to contact businesses using their favourite apps.

With the business adoption of Web Chat and Social Media conversation rapidly gaining momentum a new approach to Conversation Management is required.

Splicecom works closely with leading multimedia specialists, while drawing on their own expertise and service reliability that comes from delivering voice reporting, call centre and live wallboard solutions. This allows Splicecom to provide a highly functional, well priced and easy to manage analytics package for multimedia, that can also be used with our Cloud, On Premise and Hybrid voice platforms

Vision Business Management offers several elements, all built around Splicecom’s field proven Vision analytics engine.

Vision Media Manager delivers advanced versions of Vision Reports (business reporting) and Vision Live (wallboards and dashboards) which provide support for multimedia.

Vision Media Manager reports on the activities of shared team inboxes from Front, a leading provider of Workplace Communication apps.