Call Centre

Solutions for your voice centric, inbound call centre

Deliver great customer service

Meet and beat your service levels

Developed to deliver a single unified solution with Splicecom’s voice platforms, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.

Seamless integration with your existing IT infrastructure


Easy to deploy across multiple locations

Advanced inbound call centre app for increased business productivity whatever the size or requirement...

Vision Call Centre
 

Routes and assigns calls to agents based on call priorities as defined by the business and SLAs...

Call Routing
 

Browser based app providing up-to-the-second activity monitoring and real-time call centre changes...

Supervisor
 

Desktop IP Softphone or Phone Partner app helps Agents to handle calls efficiently and effectively...

Agents
 

Browser based historical call centre reporting app providing a wealth of information on all aspects of performance...

Reports
 

Browser based wallboards and dashboards delivering real-time call centre information on any device...

Wallboards
 

Browser based call recording, fully integrated with Vision Reports for intelligent recording management....

Call Recording
 

Core telephony platforms for Call Centres, delivering Advanced Business Communication solutions...

SelectVoice
 
Downloads
Splicecom SelectVoice Brochure .PDF 2.4MB Download
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