Splicecom’s Vision Call Centre Supervisor Console enables administrators to make changes in real time providing up-to-the-second monitoring of activity within the call centre. All relevant information is immediately visible, and the console automatically alerts supervisors if something needs their attention.

Providing supervisors with all the real time information they need to manage call centre performance, the console delivers status monitoring of all agents under their control, whilst delivering performance statistics of individual agents, queues and calls. The console also allows supervisors to monitor or participate in individual calls, manually boost the priority of queuing calls and choose to forward calls in the queue to specific agents or themselves. Password protected, to ensure supervisors only have access to their particular areas of responsibility, the Vision Call Centre Supervisor Console is flexible enough to support fully configurable views of the Call Centre and yet simple enough to be fast, reliable and easy to use.