Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs.
Developed to deliver a single seamless solution with Splicecom’s SelectVoice platforms, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.
You might be thinking of a virtual call centre spread across multiple sites, looking to utilise home based agents, or simply a more effective way of sharing calls amongst a team. Whatever your requirements may be Splicecom offers the solutions you need to manage and grow your business.
- Ideal for every requirement, from simple Help Desks to virtual distributed Call Centres
- Scales from one agent upwards - in increments of one
- Dynamic resource allocation to meet SLAs
- Automatic and/or manual priority control for queuing calls
- Totally transparent operation across multiple sites
- Homeworking Agent support
- Developed in-house by Splicecom to work with SelectVoice
- Easy to Configure
|Splicecom SelectVoice Brochure||2.4MB||Download|