Voicemail

Splicecom’s voicemail application is a core component of our range of IP-PBX platforms and has been designed to use with our range of PCS IP phones, softphones and phone partners – where retrieval, playback and management of voicemail messages is fully embedded. An audio voicemail navigation interface is provided for PCS 520, PCS 505 and existing analogue phones.

Because Maximiser OS has been designed as a fully distributed architecture, you can choose to run multiple voicemail services, which can be centralised or spread across multiple-sites, running on standalone Linux or Apple Mac computer platforms as well as Splicecom’s soft or hard PBXs. Caller Display, email, SMS and even paged alerts can all be used to notify employees of new voicemail messages.

Each soft and hard PBX is supplied with a quantity of voicemail boxes and voice processing ports as standard. These numbers can be increased through the addition of the relevant licences.

Unified Messaging

Voicemail messages, links or alerts can be forwarded or copied to any SMTP compliant email server, allowing a wide range of systems to be supported as standard - Microsoft Exchange, AppleMail, Lotus Notes, etc.

In addition, support for Unified Messaging allows voicemail messages to be stored on any email server supporting the Internet Messaging Application Protocol (IMAP). Once again this includes Lotus Notes and Apple Mail, in addition to Microsoft Exchange. Synchronisation is provided between voicemail and email, so if a voicemail is deleted the appropriate email will be deleted and vice versa.

Unified Messaging utilises Splicecom's Enhanced Speech Processing (ESP) technology allowing your emails to be "read" back to you from any phone, wherever you are. Once you've listened to your email, you can speak your response, which will then be emailed to the original sender as a .wav attachment. Emails can also be deleted in same manner.

Support for Unified Messaging requires Splicecom’s Voice Processing and ESP licences.

Auto Attendant and IVR

Splicecom voice processing offers an entry-level auto-attendant as standard. More complex solutions, including multi-level auto attendant, dial by extension and IVR requirements, are addressed through the use of Splicecom’s Enhanced Speech Processing (ESP) application. Deploying these services frees up your workforce by automating repetitive telephony tasks, for example, Speech Forms for competitions, surveys and data capture, can be set-up and deployed in this way. ESP utilises VXML and supports the following facilities:

• Multi-layer auto-attendant
• Dial by extension
• Voice forms (dtmf digit and spoken response capture)
• Text-to-speech (TTS) conversion
• Reminder/wake-up/alarm calls
• IMAP unified messaging
• Spoken email collection and reply
• Queue buster
• Position in queue
• Estimated time to answer
• Call-back when free
• Vision Mobility web phone deployment with 3rd party SIP Phones

Support for ESP facilities requires Splicecom’s Voice Processing and ESP licences.

Call Recording

Splicecom provide integrated call recording as standard on Maximiser OS through the voice processing app. Storage, retrieval, playback and management of these call recording is then handled by Vision Record.

Support for call recording requires Splicecom’s Voice Processing and Vision Record licences.

Meet-Me-Conferencing

Need to speak to more than two people at a time? Splicecom’s meet-me-conferencing app is available through voice processing and allows participants to dial in and enter a PIN code to join a conference. Listen-only and full participation rights can be granted whilst up to 120 delegates can be supported when the voice processing application is run on a standalone Linux PC/Server or Apple Mac OS X platform.

Support for meet-me-conferencing requires Splicecom’s Voice Processing licences.

In-queue Announcements

While callers are waiting for their departmental or hunt group call to be answered comfort announcements can be played. The Max Ring Time before Announcement Time option will specify how long the call will ring before the caller is played the first announcement. The Repeat Announcement Time specifies the amount of time before the second announcement is played and how often this is then played.

Support for in-queue announcements requires Splicecom’s Voice Processing licences.