If You Can't Measure It, You Can't Manage It!
So exactly why did a highly respected industry veteran once say he hoped other vendors wouldn't follow SpliceCom's lead in delivering embedding Business Management applications?
In order to survive and prosper in today's ultra competitive marketplace successful businesses learn from the past, focus on the present and plan for the future. In order to do so Directors, Managers and Key Employees need easy access to the historical and current information that enables them to make truly informed decisions or how best to take their company forward; improving the way they operate and the manner in which they deal with their existing and prospective customers, partners and suppliers. A clear company-wide view of business that allows levels of responsiveness to be ramped-up and competitive advantage gained.
By taking three key, but usually discrete, elements of Business Telephony - Call Management, Call Recording and Real-Time Wallboards/Dashboards - and melding them into a one seamless system, SpliceCom are able to deliver a unique solution that addresses a myriad of real business problems – one where the whole is far greater than the sum of the individual parts.
Where as Call Management has traditionally focused on out-bound calls and billing, real-time wallboards tend to be used to highlight in-bound performance. Combining these two with Call Recording allows a company-wide view of business performance to be delivered – historical yet at the same time up-to-the-minute in real-time. And by making everything web based, this business-critical information can be delivered to those that need it, wherever they might be; via their PC or Laptop at their desk, their SmartPhone whilst they're away from the office, their iPad or tablet in the boardroom, or shared with the team on a big screen or monitor. Delivering this key information, independent of time, location and device, allows organisations to identify issues and rectify them before they become business-impacting problems.
"We've always held the view that a business telephone system as being incomplete without Business Management," says Robin Hayman, SpliceCom's Director of Marketing and Product Management. "It's far too important to be left in the hands of 3rd party products to fulfill, which is why, having developed our Vision Business Management Suite in-house, we find ourselves in a unique position. Because we've developed Vision as an embedded app to work specifically with our Maximiser OS range of soft, hard and virtual IP PBXs and only to work with our IP PBXs, we're able to deliver far more detailed information and reports then bolt-on systems that have to work across a wide-range of manufacturers platforms. In addition, because both IP PBX and Business Management app have been developed by the same team, there's guaranteed interoperability, good news for the channel and end-user's alike," concludes Hayman.