Splicecom Sees Softphone Sales Soar

Splicecom reports that the uptake of softphones for general use has greatly increased over the last 6 months. Once almost exclusively used by Contact Centre agents and the mobile workforce, Softphones running on PCs and laptops are now entering the general workplace.

“We’re finding that Softphones are becoming the end-point of choice for two extremes, those Users spending considerable time on calls or Users whose job role is not phone centric,” says Stuart Bell, Splicecom’s Head of Sales for the UK & Ireland.  Significantly influencing this change is the introduction of ‘HID’ headsets. For Contact Centre agents, typically the heaviest users of Softphones, calls are made and answered by clicking a mouse. With HID activated headsets, staff can roam from their desk whilst retaining the ability to answer and drop a call by simply clicking a switch or button on the headset.

Integrated Softphones can offer the same features as an Executive desk phone but at a lower cost whilst offering the obvious benefits of portability, a wide choice of headset type and ever increasing battery life. As they live on the computer desktop, they take up no physical space, remove the cost of a POE LAN infrastructure and can be used from any location with a suitable internet connection making homeworking a seamless experience. The flexibility of a Softphone means that you’re not restricted to a single desk space, because your Softphone can come with you wherever you go. And there’s no loss of functionality either.

“Our Navigate Softphone offers an identical fully feature set when deployed with SelectVoice Cloud or on premise solutions, taking advantage of HD voice quality. It provides even more power as a business tool when integrated with our UC and wide ranging CRM suite. Additionally, we offer Softphone integration to Skype for Business allowing calls to be set up from the Skype communicator, but taking advantage of existing telephony call routes with lower associated charges.

The most important thing to remember is that the desk phone isn’t going to disappear anytime soon. But, if you want to get the best communication experience, you should now be seriously considering both desk phones, and Softphones, because, at the end of the day, it’s about finding the strategy that works for you.” concludes Bell.